Last updated: 22 August 2026
Jorvik Estate respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect when you visit jorvikestate.com, place an order, contact us or otherwise interact with us, and how we use and protect that information.
Who we are
Jorvik Estate is a trading business offering carefully sourced and produced food and natural products through our website.
For the purposes of UK data protection law, Jorvik Estate is responsible for the personal information described in this policy.
If you have a question about this policy or how we use your personal information, please contact us through the Contact page on our website.
Information we collect
Depending on how you use our website, we may collect:
- your name;
- billing and delivery address;
- email address and telephone number;
- details of products you order from us;
- account information if you create a customer account;
- messages and information you provide when contacting us;
We do not receive or store your complete payment-card details. Payments are processed through the payment services made available through WooCommerce online store.
How we use your information
We use personal information where necessary to:
- process and fulfil orders;
- administer payments;
- arrange delivery or collection;
- communicate with you about an order;
- respond to questions, enquiries or requests;
- prevent fraud, misuse and security incidents;
- comply with our legal and regulatory obligations; and
- send marketing communications where you have asked to receive them or where we are otherwise permitted to do so.
We will not sell your personal information.
Our legal basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we process your information because:
- it is necessary to enter into or perform a contract with you, for example when you place an order;
- we have a legal obligation to retain or use certain information;
- it is necessary for our legitimate interests in operating, protecting and improving Jorvik Estate and our website; or
- you have given us your consent, where consent is required.
Where we rely on consent, you may withdraw it at any time.
Orders and payments
When you place an order, we collect the information necessary to process the transaction, fulfil your order and provide customer service.
Payment information is handled by the payment provider used at checkout. Payment providers process information in accordance with their own privacy policies and security requirements.
We may retain order information where necessary for accounting, taxation, customer service, fraud prevention and other legal or legitimate business purposes.
Customer accounts
If you create an account on our website, we store the information you provide so that you can manage your account and, where available, view or simplify future orders.
You are responsible for keeping your account password confidential.
Delivery
Where an order is being delivered, we may provide the information necessary to fulfil the delivery to postal, courier or other delivery service providers.
We only provide the information reasonably required to deliver your order.
Contacting us
If you contact Jorvik Estate through our website, by email or through another communication channel, we may retain your name, contact details and correspondence for as long as reasonably necessary to respond to your enquiry and maintain an appropriate record of our communications.
Cookies and website information
Our website may use cookies and similar technologies that are necessary for the website and online shop to function, including functions such as shopping baskets, customer accounts and security.
We may also use cookies or similar technologies to understand how visitors use our website and improve its performance.
Where required by law, non-essential cookies will only be used with your consent.
You can also control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
Who we share information with
We only share personal information where reasonably necessary to operate our business, fulfil orders or comply with the law.
This may include organisations providing:
- website and e-commerce services;
- payment processing;
- postal and delivery services;
- IT, hosting and security services;
- accounting or professional advice; and
- analytics or other website services where applicable.
These organisations may process personal information on our behalf or, in some circumstances, as independent data controllers.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
Security
We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet-based service can be guaranteed to be completely secure, but we take appropriate steps to protect the information entrusted to us.
Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information in certain circumstances;
- ask us to restrict the way information is used;
- object to certain processing;
- receive certain information in a portable format; and
- withdraw consent where we rely on consent.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us through the Contact page on our website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Links to other websites
Our website may contain links to third-party websites or services. Jorvik Estate is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy information when visiting their websites.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our website, services, legal requirements or the way we operate.
The latest version will always be published on this page with the date it was last updated.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.